Refund & Cancellation Policy

You can cancel a paid plan at any time by either:

• Opening the billing portal from your welcome page and choosing cancel; or
• Emailing support@101010enterprise.shop from your account address and asking us to cancel.

Cancelling stops the next renewal. Your plan stays active until the end of the current billing period, and you keep any exports you have already downloaded.

As a consumer you may have a 14-day right to cancel a new subscription. Because Subtally is digital content and a service you can use immediately, if you ask us to start straight away and you use the studio within the cooling-off period, you may lose the automatic right to a full refund for the portion used. Where you have not meaningfully used the service, contact us within 14 days of your first payment and we will refund that payment.

These rights are in addition to, and do not affect, the mandatory consumer protections in your country.

• Duplicate or accidental charge — refunded in full once verified.
• Service failure on our side — if a paid feature was unavailable for a sustained period, we refund a fair amount for the affected time.
• Within cooling-off and unused — refunded as described above.

We generally do not refund a subscription part-way through a period once used, or unused monthly allowances, since plans do not carry stored value. Approved refunds go back to your original payment method via Stripe, usually within 5–10 business days.

Subtally only bills its own plan fee. We cannot refund, cancel or influence the streaming, software or membership subscriptions you track — those are billed by their own providers, and any refund or cancellation for them is handled on their platforms. The cancel and downgrade emails in the studio are drafts for you to send yourself.

If you think a charge is wrong, please contact us first — most issues are resolved quickly. Payment disputes and chargebacks are handled through Stripe in line with its dispute process. Raising a chargeback without contacting us may delay resolution and can lead to suspension of the account while the dispute is reviewed.

For any billing question, email support@101010enterprise.shop or call +44 7822363801. We aim to reply within one business day.