Support
Help & guides
Short answers to the things people ask most. If you're stuck, email support@101010enterprise.shop — we reply monday to friday, 9:00–17:30 uk time.
Getting a clean ledger
Put one subscription per line with an amount, e.g. “Streaming plan 15.99 monthly renews 12th”. Add “yearly”, “weekly” or “quarterly” to change the cycle, and a day number for the renewal. Missing a price? Add the entry by hand in the studio.
Reminders and trials
Reminders use the renewal day you set on each line — Subtally has no access to your bank, so nothing is automatic beyond the dates you enter. Mark a line as a trial to see it on the trial-countdown watch.
Cancelling and downgrading
Use the copy buttons to grab a polite cancel or downgrade email, then send it from your own inbox and finish on the provider's platform. Subtally never cancels or pays on your behalf.
Exports and sharing
Export the ledger as markdown or JSON and each diagram as a PNG. Household plans add a shared view and a monthly recap you can play and save as a poster frame.
Billing and cancellation
Manage or cancel your subscription from the billing portal linked on your welcome page. Cancelling keeps access until the end of the current period; see the Refund & Cancellation Policy.
Your data
Your entries stay on your device as you work; leads and account data are minimised and can be deleted on request. See the Privacy Policy and Content License for the full picture.
Manual entries — suggestions only, not financial advice. Subtally never connects to your bank, inbox or accounts.